Payment and delivery

WORLDWIDE DELIVERY

Free worldwide shipping for all orders. The delivery time depends on the destination country. Delivery is available worldwide* to the address provided at the time of order. As soon as your order is shipped, we will send you an email with a tracking number.

*Delivery to the Autonomous Republic of Crimea, russia, and belarus is not available.

DELIVERY WITHIN UKRAINE

• Delivery is free of charge via Nova Poshta courier service.
• When placing your order, you can choose the nearest branch from the suggested list.
• This service is available in cities and localities where Nova Poshta has offices.
• You can check the list of branches here;
• You can track your package using the tracking number here.

DELIVERY WITHIN KYIV

• Delivery within Kyiv is free and carried out by T|G Botanical couriers.
• You can order any number of items for fitting and purchase only what you like.
• You can pay for your order by credit card or cash.

RETURNS

We accept returns and exchanges of items in proper condition within 14 days from the date you receive your order. The following conditions must be met for returns and exchanges: the item must not have been used, its original appearance and tags must be preserved. To initiate a return, send your request to Sales@tgbotanical.com. If the payment was made by credit card, it is important to provide the transaction receipt confirming the purchase.

Please note:

• Clothing must have intact price tags and be in perfect condition.
• Some items cannot be exchanged or returned for hygiene reasons: underwear, swimwear.
• Items that have been custom-made, personalized, or altered cannot be exchanged or returned, as they are made exclusively for you and cannot be resold.

Refunds will be processed within 7 banking days from the moment the returned item is accepted.