Privacy and Policy

1. General Provisions

1.1. This Privacy and Cookies Policy defines the rules for the collection, use, storage, and protection of personal data of users of the website tgbotanical.com (tgbotanical.ua) (hereinafter referred to as the “Website”).

1.2. By using the Website, the User confirms that they have read and understood this Policy.

1.3. The owner and controller of personal data is

Sole Proprietor (FOP) Chumak Tetiana Volodymyrivna, code 3014813348, registered under the laws of Ukraine (hereinafter referred to as the “Company”).

1.4. This Policy is prepared in accordance with the Law of Ukraine “On Personal Data Protection” and, where applicable, Regulation (EU) 2016/679 (GDPR).

2. Personal Data We Collect

The Company may collect the following personal data:

• first and last name;
• phone number;
• email address;
• delivery address;
• order details;
• payment status and transaction confirmation received from third-party payment service providers;
• IP address and Website interaction data;
• cookies;
• any other information voluntarily provided by the User through forms on the Website.

3. Purposes of Personal Data Processing

Personal data is processed for the following purposes:

• placing, processing, and fulfilling orders;
• communication with the User regarding orders;
• delivery of goods;
• informing the User about order status;
• sending promotional and informational messages (with User consent, where required);
• Website analytics and statistics;
• improving service quality and content personalization;
• compliance with legal and regulatory obligations.

4. Legal Basis for Data Processing

4.1. Personal data is processed in accordance with applicable data protection laws.

4.2. Providing personal data is voluntary but required to use certain Website features, including placing orders.

4.3. By submitting personal data through the Website, the User acknowledges this Policy and, where required by law, provides consent to the processing of personal data.

4.4. Legal Basis under GDPR (EU)

For Users located in the European Union, personal data is processed based on:

• Consent – for marketing communications, analytics, and advertising cookies;
• Performance of a contract – to process and deliver orders;
• Legal obligation – to comply with accounting, tax, and other legal requirements;
• Legitimate interest – to ensure Website security, functionality, fraud prevention, and customer support, provided such interests do not override User rights.

5. Storage and Protection of Personal Data

5.1. The Company applies appropriate technical and organizational measures to protect personal data from unauthorized access, loss, alteration, or destruction.

5.2. Access to personal data is granted only to authorized persons involved in order processing and Website maintenance.

6. Payments and Third-Party Services

Payments on the Website are processed via third-party payment service providers, including WayForPay.

The Company does not collect, process, or store Users’ bank card details.

All payment data is entered and processed directly on the secure websites of payment service providers in accordance with their privacy policies and security standards.

7. Transfer of Personal Data to Third Parties

Personal data may be transferred to:

• delivery service providers;
• payment service providers;
• hosting, IT, analytics, and marketing service providers;
• public authorities, where required by law.

The Company does not sell or transfer personal data to third parties for marketing purposes without the User’s explicit consent.

8. International Data Transfers

Personal data may be transferred outside Ukraine and the European Economic Area, including to service providers located in the United States or other countries (e.g. email services, analytics platforms, advertising tools).

Such transfers are carried out using appropriate safeguards in accordance with GDPR, including Standard Contractual Clauses (SCC) or other lawful data transfer mechanisms.

9. User Rights

The User has the right to:

• obtain information about their personal data;
• request correction, updating, or deletion of personal data;
• withdraw consent to data processing at any time (where processing is based on consent);
• request restriction or termination of data processing;
• object to processing based on legitimate interest;
• request data portability (for EU Users);
• lodge a complaint with a relevant supervisory authority.

Requests may be submitted using the contact details provided in Section 14.

10. Cookies

10.1. What Are Cookies

Cookies are small text files stored in the User’s browser to ensure proper Website operation and improve user experience.

10.2. Types of Cookies Used

• Essential cookies – required for core Website functionality (shopping cart, navigation);
• Analytical cookies – used to analyze Website traffic (e.g. Google Analytics);
• Functional cookies – remember User preferences and previous actions;
• Advertising cookies – used for personalized advertising and remarketing (e.g. Meta Pixel).

Analytical and advertising tools may involve the processing of anonymized or pseudonymized data and may transfer data to third countries in accordance with applicable safeguards.

10.3. Cookie Consent and Management

Non-essential cookies (analytical, functional, and advertising cookies) are used only after obtaining the User’s explicit consent via a cookie banner or consent management tool.

The User may manage or withdraw cookie consent at any time through browser settings or the Website’s cookie preferences interface. Blocking certain cookies may affect Website functionality.

11. Data Retention

11.1. Personal data is stored only for as long as necessary to fulfill the purposes described in this Policy.

11.2. Data may be stored longer if required by applicable law, including accounting and tax regulations.

12. Checkout Privacy Notice

When placing an order, the User provides personal data necessary to complete the purchase.

Personal data is used solely to process and deliver orders and to contact the User regarding the order.

More information is available in this Privacy and Cookies Policy.

13. Changes to the Policy

The Company reserves the right to update this Policy at any time.

The updated version becomes effective upon publication on the Website.

14. Contact Information

For any questions regarding personal data processing or to exercise User rights, please contact:

Email: Sales@tgbotanical.com (for privacy-related requests)

Language Priority

In case of any discrepancies between language versions of this document, the English version shall prevail.